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Study Guide for the
Certificate Program in Management and Business Administration.
This Study Guide is to be used in combination with the eBook "The Virtual MBA"
Study Guide (© 2000 AMBAI) for
Strategic Management
Subject MBA05 of the Curriculum of AMBAI's Free
Certificate Program in
Management & Business Administration

A Public Service From AMBAI ( * ) Based on the Textbook "The Virtual MBA" by members of the faculty of the American Management and Business Administration Institute.
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Study
Guide
This is a Study Guide. As the name implies, it guides the student in the reading of the textbook, The Virtual MBA.
The textbook is divided into 12 Chapters and each chapter into several Sections. Sections are numbered consecutively from the beginning to the end of the textbook. We will refer you to the textbook by citing the Section number.
This Subject is based on Chapter V of the textbook.
 
The task
of a
good
manager.
Strategy
planning
and
implementing
An effective and flexible strategy is a must in today's changing and competitive markets.Flexibility is key; yesterday's good strategy may not be convenient today. But certain basic concepts of what a a good strategy should be have permanent validity.
Now please read Sections56. and 57. of the textbook and return to this point of the Guide.
Please answer the questions
 
Self-
evaluation
questions
Question 1
Four basic tasks a manager must perform in managing for the long run are mentioned above. See how many you can remember, with a little help:
define and implement _______ direction, allocate ______ ______ efficiently, ______ effectively, and create _________ in his business.
See Model Answer A1
 
Question 2
Which are the two basic and equally important parts of strategy mentioned?

See Model Answer A2
 
Strategic
definitions:
the case of
Amazon.com
Amazon.com is a very interesting case of how a clear definition of the type of business and the kind of company proved to be successful.
Now please read Sections 58. and 59. of the textbook and return to this point of the Guide.
Please answer the questions
 
Self-
evaluation
questions
Question 3
When the founders of Amazon.com decided to
"be in the business of selling a low-tech commodity -books, through a high-tech medium -the Internet", what were they doing?
See Model Answer A3
 
Question 4
It was necessary for the new Amazon company to differentiate itself from the established booksellers. How did they decide they would do this?
See Model Answer A4
 
Some
weaknesses
of an
upstart
A new company, especially one with the ambitious goal of competing heat to head with existing book retail chains, had to confront many difficulties.
Amazon's founders were aware of the weaknesses and planned to overcome them.
Amazon is now No. 2 in B2C (Business to Consumer) e-commerce (April 2000, source PC Data Online). It seems that Amazon´s founder, Jeff Bezos, is very convinced of the importance of strategic Planning. He said in a press conference in April 2000: "We should have had a better planned strategy for the business. We did quite a good job in that aspect, but it still was our weak spot".
Now please read Section 60. of the textbook and return to this point of the Guide.
Please continue
 
Flexibility
and the
allocation of
scarce
resources
Flexibility, as mentioned before, is a must. It may take many forms, depending on the type of business and the circumstances.
To plan and implement a strategy, the fact that resources are always scarce must be considered.
Now please read Sections 61. and 62. of the textbook and return to this point of the Guide.
Please answer the questions
 
Self-
evaluation
questions
Question 5
Which was the basic strategy quickly implemented by Amazon?
See Model Answer A5
 
Question 6
We said that a company must be flexible and adaptable. Which two different ways to accomplish this end were mentioned?
See Model Answer A6
 
The Macro
approach
The macro approach is aimed at a whole business unit. The textbook uses use IBM as a case and mentions other examples.
Now please read Section 63. of the textbook and return to this point of the Guide.
Please continue
 
The
micro
approach


The micro approach to allocating resources is aimed at specific projects within a single unit. There is also a technical and an intuitive approach to evaluate if a project justifies the resources to be invested. The textbook mentions several cases as McDonald's and Starbucks.
Now please read Section 64. of the textbook and return to this point of the Guide.
Please answer the questions
 
Self-
evaluation
questions
Question 7
Which are the alternatives in a macro approach to allocating scarce resources?
See Model Answer A7
 
Question 8
To what is the micro approach to allocating resources aimed?
See Model Answer A8
 
Organizing
Effectively

A company may be organized in many different ways. Sometimes how it is organized depends on the outlook of the senior managers. But usually there is a well founded reason for organizing in a specific way. The textbooks compares Gillette and Bestfoods and shows why companies that are similar in many ways are differently organized. Note: In June 2000 Bestfoods agreed to be acquired by the Anglo-Dutch conglomerate Unilever.
Now please read Section 65. of the textbook and return to this point of the Guide.
Please continue
 
Excellence?
Why?

Some mediocre companies are always around, but most are facing a simple alternative: "create excellence or perish".
Now please read Section 66. of the textbook and return to this point of the Guide.
Please answer the questions
 
Self-
evaluation
questions
Question 9
Why are Gillette and Bestfoods organized differently in relation with product development?
See Model Answer A9
 
Question 10
The need of excellence is caused by the increase in competition in a global economy. From whom to whom has power shifted in consequence?
See Model Answer A10
 
Excellence?
Where?
You may call it excellence, or "Total Quality", or "Continuous Improvement". However you name it, it must exist in all and every aspect of the business.
Now please read Section 67. of the textbook and return to this point of the Guide.
Please continue
 
Excellence?
Who?
No member of the organization is exempt from driving towards excellency. Naturally, senior management must give directions and close supervision.
Now please read Section 68. of the textbook and return to this point of the Guide.
Please continue
 
Vision,
rewards,
measurements
The textbook explains the value of a company's vision and quotes one held by a leading food processing company. It also reviews way to measure performance like the balanced score card and Economic Value Added.
Now please read Section 69. of the textbook and return to this point of the Guide.
Please answer the questions
 
Self-
evaluation
questions
Question 11
To create excellence in a business, many actions must be taken at all level of the organization. However, there is a crucial fist condition. Which is it?
See Model Answer A11
 
Question 12
Why must good informal relationships within and across authority levels be encouraged?
See Model Answer A12
 

Here we say:
So long!
This is the End of Subject Strategic Management. The Subject belongs to the Curriculum of the free Certificate Program in Management and Business Administration Online Program offered by AMBAI as a Public Service.  
To access all subjects and the Final Test of this Management and Business Administration Program click here.  
A2 - Formulation and implementation.
Back
 
A1 - Define and implement strategic direction, allocate scarce resources efficiently, organize effectively, and create excellence in his business.
Back
 
A4 - By offering prospective customers low price, convenience and customer service.
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A3 - Formulating the basic strategy.
Back
 
A6 - By diversifying, or by focusing on their main strengths and core business, depending on the circumstances, type of business, or the criteria of top management.
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A5 - Establishing a strong brand identity and a broad base of loyal customers
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A8 - At specific projects within a single unit.
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A7 - Directing investment to the businesses or divisions with more profit potential. Divesting unprofitable businesses and investing in or acquiring others
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A10 - From the manufacturers and retailers, to the consumers.
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A9 - Because Gillette sells a homogenous product all over the world, while Bestfoods' products must be adjusted to the local tastes in food.
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A11 - The full and continuous involvement of top management
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A12 - Because it ensures the flow of information and valuable suggestions to the decision levels.
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